GeneXus Development and BPR is Innovative Solutions

ASSET FLOW MANAGEMENT SYSTEM

Life cycle management for handy terminals and other devices

Challenges in Asset Management (operation devices/terminals) at user companies

When dealing with assets such as handy terminals and/or pocket printers of multiple manufacturers, management of maintenance contract with each those manufacturers and confirmation of the route of maintenance services maybe needed every time defects happen.
Managing those assets in their

Status of use at warehouse
Repair and Delivery status while off-site
Communication with repairs for estimations and judgments of repairbecomes too complicated.

Challenges in Asset Management (operation device/terminals) at manufacturers

No serial number tracking along the route of sales channel, it is difficult to handle recalls.
Since the process for maintenance service provision is not clearly defined and share across the organizations, there might be repair delays due to the need to verify contract information.
There is no visibility of the return process for repairs from user companies. This makes it difficult to plan work in advance at the manufacturers’ repair factories.

Are You in Trouble with...

It’s tiring to manage assets, be aware of their status and track down the repair process including their transportation status.

Managing devices of multiple manufacturers with different maintenance contract conditions and contract dates are hard to manage. Limitation of capability by the use of EXCEL.

We would like to know the status of our terminals in use such as information on battery consumption in order to grasp the replacement needs of batteries.

No serial number tracking along the route of sales channel, it is difficult to handle recalls.
Since the process for maintenance service provision is not clearly defined and share across the organizations, there might be repair delays due to the need to verify contract information.
There is no visibility of the return process for repairs from user companies. This makes it difficult to plan work in advance at the manufacturers’ repair factories.

What Our AFMS Can Do?

Asset Management of Devices/Terminals

AFMS can manage

Which department uses which devices
Which devices are stored as spares
Status of each device (battery capacity etc.)

If you are using MDM(Mobile Device Management), you can link it to AFMS to avoid double data input.

AFMS can acquire the data of maintenance processes or maintenance status, which means that AFMS is able to manage life-cycle of your assets.

AFMS can manage devices/terminals of multiple manufacturers (and multiple models) used in multiple warehouses, all within one system.

User company can manage

% of repair of each manufacturer and/or model(s)
Velocity of repair process through the chain

Visualize Maintenance Process of Devices

The centralization of device information and status management for each individual process enables us to visualize the whole process of all actors involved.

Since you do not need to rely on information provided by the IT department of your organization, you can control your operational assets more efficiently.

Advance Shipping Notice (ASN) will be issued and informed to the person in charge of repair at manufacturer side. Repair houses are able to prepare receipt which allows immediate inspection hence quotation for repair can be provided promptly. This contribute to better customers’ experience.

From the time when the defects is discovered on your device until it comes back from repair, AFMS allows you to track whole process.
No need to call customer service!

Partnership Support

Product distribution and maintenance channels of operation devices and terminals are quite complex. With AFMS, manufacturer and user company can share asset information and communicate with each other directly.

AFMS allows both manufacturer and user company to have up-to-date information on individual devices, information on models . The manufacturer can therefore give additional, better services to their clients.

AFMS enables smooth communication in between repair factories of manufacturers and the devices’ users. Maintenance staff or area managers do not have to spare their time for administrative tasks such as contacting the manufacturer or searching which repair factory to send out the device to.